Clear information
Applicants should receive understandable disclosures of loan amount, interest, fees, term, repayment schedule, total repayment, and consequences of late payment before accepting a loan.
Fair treatment & transparency
Responsible Lending
Our public commitments are based on the corporate profile’s responsible-lending mission and Philippine consumer-protection and privacy principles.
Appropriate assessment
Creditworthiness should be evaluated using relevant, lawful, and proportionate information. Approval is never guaranteed, and applicants should not borrow more than they can reasonably repay.
Respectful treatment
Customers should be treated with dignity through application, servicing, repayment, support, complaints, and any lawful collection process.
Privacy-by-design
Loan-related data should be processed for disclosed and lawful purposes with appropriate safeguards. Unnecessary app permissions, harvesting contact or social-media lists, public shaming, threats, and contacting persons other than a separately identified guarantor for collection are not acceptable.
Automated decisions
Where automated review, profiling, credit scoring, or risk engines materially affect an application, applicants should receive accessible information about that processing and the data used, subject to applicable law.
Borrow responsibly
- Confirm the lender’s identity, SEC registration, Certificate of Authority, address, and official channel.
- Read the full disclosure statement and agreement before accepting.
- Understand the total repayment amount, due dates, and late-payment consequences.
- Never pay an undisclosed fee or share a password or one-time PIN.
- Borrow only for a legitimate need and only when repayment is manageable.
Questions and complaints
Start by contacting the company so the concern can be recorded and reviewed:
- Customer support: +63 915 215 3028
- Written complaints: Unit 1901, 19th Floor, One San Miguel Avenue Office Condominium, San Miguel Avenue corner Shaw Boulevard, Ortigas Center, Brgy. San Antonio, Pasig City, Philippines
Include your name, contact details, a concise description, relevant dates, and copies of supporting records. Do not publish account or identification information on social media.